Returns & Exchanges
At Fundamentals Skincare ZA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return window for unopened and unused products in their original packaging.
Initiate Your Return
Contact our customer support team via email with your order number and the reason for the return to receive your unique return authorization.
Package Your Items
Securely pack the unused skincare products in their original shipping box to ensure they are protected from damage during transit.
Courier Collection
We will arrange for our partner courier to collect the package from your specified address at a convenient time for you.
Quality Inspection & Refund
Once our warehouse receives and inspects the items, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing